What is your policy on Confirmation and Cancellation of Appointments?

If you are unable to keep your appointment please call us 24 hours in advanced if possible. Your phone call is critical in helping us provide continuous care to all our valued patients. If you are running late for your appointment please call our office and let them know so that we can  accommodate you when you arrive as we have a 20 minute late policy and your appointment may need to be rescheduled.


What forms of payment does The Kids Doctor accept?

For your convenience, The Kids Doctor accepts all major credit cards, including Visa, American Express, and MasterCard. We also accept cash and money orders. Please be prepared to pay all co-pays, deductibles, service fees not covered by your insurance and any outstanding balances on date of visit.


What is PHI?

PHI is Protected Health Information. We require information from you that will form a complete picture of your child’s medical history. Your PHI will not be shared by us but will aid in better diagnosis and treatment of your child. You can read more about our Privacy Policy by asking at the front desk for a copy.


I am expecting, or I have a newborn baby and need to make a visit to your office.  Is there anything I need to do first?

Please notify your insurance provider about the baby’s birth, you will need to give the baby’s full name and date of birth so that your baby will be fully covered under your plan whether you have a medicaid plan or commercial coverage. This needs to be done soon after the child is born or you will be responsible for paying your medical bills. If you are new to our practice, please verify that The Kids Doctor is an approved health care service provider, before you schedule an appointment with us. If you have any further questions please contact our business office at (813) 769-4640.


Why am I getting a bill from my doctors office?

You may be getting a bill if you received services in our office that are not covered by your plan, or if you have a deductible that hasnt been met. If you have a Medicaid plan and are recieving a bill you need to contact our business office or your insurance provider as there is a problem with your Medicaid coverage.


Further Questions

If you have any further questions please feel free to contact us via our contact form.